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Shipping Policy

Last updated: August 11, 2020

 

Thank you for visiting and shopping at Grain Forest. Following are the terms and conditions that constitute our Shipping Policy.

 

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Courier partners: Pos Malaysia Berhad and J&T Express Sdn. Bhd.

Estimated delivery time: 3 to 7 business days.

Shipment cost: RM6.50.

Delivery delays can occasionally occur.

 

Delivery coverage

We currently do not ship outside of Malaysia.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

 

Contact Us

If you have any questions about our Shipping Policy, please contact us:

  • By email: hello@grainforest.co
  • By filling out the contact form.