Dear customer, thanks for your order. We Shopee sellers have 48 hours to process orders in time. Don’t worry, yours will be shipped before that. All our orders are processed in a FIFO system (first-in-first-out), so orders that came before yours have to be processed first. Thanks for your understanding! 🙂

Great, thanks for your order! We will process and ship it shortly. Have a great day 🙂

Dear customer, thanks for your order. We sellers are responsible for preparing and shipping out your orders. After that, handling and delivery times are out of our control. They’re up to the courier companies (J&T, PosLaju, DHL, etc). Normal delivery times are 3-7 days for West Malaysia and around 2 weeks for East Malaysia. If your parcel takes longer than that, please let us know and we will contact J&T to find out what’s causing the delay.

Dear customer, thanks for your interest. We don’t have the Halal certificate yet, but all our ingredients, utensils, and products are free of pork and alcohol. Also, many of our ingredients come from shops where most of the employees are Muslim. Hope this helps! 🙂

Dear customer, thanks for your order. We sellers are only responsible for preparing and shipping out your orders. Everything related to delivery conditions and times is up to the courier companies (J&T, Pos Laju, DHL, etc). We have no control over them and therefore, your request is out of our reach. Thanks for your understanding.

Dear customer, thanks for your order. Please note that delivery times are out of our control. Everything regarding delivery conditions and times is up to the courier companies (J&T, PosLaju, DHL, etc) which we have NO affiliation to. For your next order, remember that you can set the delivery time to “Any Time” or “Office Hours”. To do that, simply click “change” in the section called Shipping options. This has to be done BEFORE Check Out. Thanks for contacting Grain Forest!

Dear Customer, we apologise that your goods were damaged during transit! Sadly, courier companies aren’t always careful when handling the parcels. We will of course arrange a REFUND or REPLACEMENT of the item. Please let us know which option you prefer. If possible, please also provide us with pictures of the damaged goods & box (with shipping label), so we can file an official complaint with J&T and get compensation. Thanks for your understanding! 🙂

Dear Customer, Unfortunately we can’t do that, as the packaging cost increases. However, we also sell 250g packs. If you’re interested in that size, we can recommend you to cancel the current order and change accordingly.

Hi there, did you claim a Free Shipping voucher and apply it during Check Out? You may also refer to this article for Voucher troubleshooting: https://help.shopee.com.my/s/article/Vouchers-What-are-the-differences-between-Free-Shipping-Vouchers Thanks in advance for your purchase!

You can eat it directly with milk, yogurt, smoothies, fruit salad, dessert, etc. You can also eat it dry with a spoon, if you like. No need to cook. No need to soak overnight. Check our website at www.grainforest.co to learn more about our products 🙂

Below is the Nutritional value per 100g roasted pumpkin seed:

49% fat
15% carbohydrates
30% protein

Any granola/muesli, because of beta-glucans in oats.

Yes definitely, Cashews are rich in unsaturated fats, which are heart-friendly. Any nuts are safe and even good for high blood pressure, AS LONG as they have no salt added just like those from Grain Forest. Sodium (Salt and MSG) is the biggest cause for high blood pressure in our modern diet.

Dear customer, any of our granola/muesli also suitable. Because of beta-glucans in oats. Cornflake is a highly processed food. Whereas oats contains soluble fiber (beta-glucans), which helps reduce low-density lipoprotein (LDL) cholesterol, the “bad” cholesterol. However, it is best to consult your nutritionist or doctor if you want to make sure which is best for your diet.